Shipping Policy

Thank you for shopping with us! We aim to process and ship all orders as quickly and reliably as possible. Please review our shipping policy below for information about processing times, delivery, and order tracking.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will be processed on the next business day. During sales, product launches, holidays, or other high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Any available free shipping promotions will be automatically applied or displayed at checkout, subject to the terms of the promotion.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Please note that delivery estimates are provided as a guideline and are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, and other circumstances outside of our control may affect delivery times.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number by email once your order has been shipped.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once an order has entered processing or has been shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbours, your building's reception area, and the shipping carrier.

If you believe your package has been lost in transit, please contact us and we will assist you with the next steps where possible.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we will contact you regarding your options.

Additional shipping charges may apply if the order needs to be shipped again.

International Orders

International shipping may be available depending on your location.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Questions

If you have any questions about your order or shipping, please contact us using the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.